Frequently Asked Questions
Everything you need to know about shopping with English Factory.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my size in English Factory apparel?
Each product page features a detailed size guide. Generally, our contemporary fit runs true to size, but we recommend checking specific garment measurements for the best fit.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific country and local customs regulations.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return the items once they arrive.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure checkout experience.