Returns & Exchanges

At English Factory, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed, and tagged items within 30 days of the delivery date.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original packaging if possible and include the packing slip provided in your digital return confirmation.

3

Affix Shipping Label

Print the prepaid shipping label generated by our portal and attach it to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Take your package to the nearest authorized shipping carrier location and keep your tracking receipt to monitor your return's progress to our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing